Broadcasts
One Message. The Whole Crew. The Right Customers.
Whether it's a weather delay for the team or a holiday-closure notice for every commercial account, DropHaul ships a real broadcast tool — with personalization tokens, a live preview, per-recipient delivery tracking, and built-in compliance.
Team Broadcasts
Replace the Group Text.
That sprawling team SMS group most operators rely on? It works until it doesn't: new hires don't get added, old drivers stay on after they leave, and there's no record of who saw what. DropHaul broadcasts replace it with something that actually scales.
- Send to the whole crew, a single role (drivers, dispatchers), or a hand-picked set
- "All Team" always reflects your current roster — no manual updates needed
- Replies thread back to the original broadcast
- Reactions so drivers can ack without typing
- Post permissions: restrict who can broadcast (owner/admin/dispatcher/driver)
- Attachments: photos, PDFs, route maps
Customer Broadcasts
Personal Without the Spreadsheet.
Pick a customer segment (by cohort, type, site, or hand-selected list), draft once with personalization tokens, and preview exactly what each recipient will see before you send. No mail-merge tooling, no fragile spreadsheet.
{first_name}The customer's first name from their record.
{customer_name}Full business name as it appears on invoices.
{org_name}Your company's name (for multi-yard operations).
{date}Today's date, formatted for the recipient's locale.
- Pre-send preview shows reachable count per channel
- Remaining daily quota displayed before you hit send
- Messages process in batches for fast, reliable delivery
- Compliance opt-outs automatically skipped
- Holiday closures, rate changes, weather delays — one message, done
Delivery + Progress
Know What Landed. Watch It Happen.
Every broadcast message carries a six-stage delivery timeline per recipient. The broadcast row itself tracks overall progress — sent count, delivered count, skipped count — flushing every 50 recipients so you see results in real time.
- Six-stage per-recipient timeline: queued → sent → delivered → opened → clicked → replied
- Broadcast-level progress bar with live SMS/email/skipped counts
- Progress flushes every 50 recipients for real-time visibility
- Failed deliveries flagged individually — not lost in a batch
- Carrier-verified timestamps for maximum accuracy
Rate Limits & Compliance
Send Responsibly. Send at Scale.
Every plan has transparent daily and hourly sending limits. The broadcast composer shows your remaining quota before you hit send, so you never start a blast you can't finish. TCPA opt-outs are tracked per customer and automatically skipped — no manual filtering. Whether you're notifying construction sites about weather delays or alerting event customers about schedule changes, every message goes out compliantly.
- Per-plan daily SMS and email limits — clearly displayed before send
- Hourly burst guards prevent carrier throttling
- TCPA-compliant opt-out tracking per customer with automatic enforcement
- CTIA-compliant STOP/HELP keyword handling on dedicated numbers
- Dedicated 10DLC-registered SMS sender on Pro and Fleet — no shared pool
- CAN-SPAM compliant one-click unsubscribe link on every email (RFC 8058)
Daily Sending Limits by Plan
Plus hourly burst protection to prevent carrier throttling
FAQ
Frequently Asked Questions
Related Features
Works Even Better Together
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